Customer Service

Shipping Policies

Dobrá Tea offers ground and 2nd Day Air services, all provided by USPS. We ship all orders to the forty eight contiguous United States via USPS, including all Standard Ground orders. Please allow 7-10 business days for overall delivery time when shipping USPS Standard Ground.

Free US ground shipping on orders of $75 or more.

Order Subtotal

Ground

2-Day

Under $25

$6

$13

$25 to $75

$8

$16

$75 to $150

FREE

$20

$150 to $300

FREE

$25

$300 to $500

FREE

$35

$500 or more

FREE

10% of subtotal

Unfortunately we cannot send orders to the Northwest Territory or Yukon Territory.

Below are our shipping and import charges for Canadian orders.

Order Subtotal

Ground Shipping + Import/Export Costs

Under $75

$16

$75 to $150

$20

$150 to $300

$25

$300 to $500

$35

$500 or more

10% of subtotal


Please allow 2-3 business days for your order to ship. USPS does not deliver on Saturday, Sunday or Holidays. No standard ground shipments are delivered the day after a holiday.

We cannot currently ship outside the U.S. and Canada.

Sorry, we don´t ship to P.O Boxes.

Returns Policies

If for any reason you are not satisfied, Dobra Tea will gladly refund your purchase of any unopened tea or accessories within 30 days of receipt.

If you have an item that you wish to return, please contact us at the phone number which is marked at the confirmation e-mail. You MUST contact us prior to returning your products. We are unable to pay for return shipping charges unless due to damage or company error. In order to receive full credit, all returns must be unopened in their original packaging and in

Dobrá Tea accepts Visa, MasterCard, American Express. All transactions are in U.S. Dollars.

Dobrá Tea offers Gift Certificates a perfect alternative to trying to guess someone's favorite tea.

Expiration

At Dobrá Tea we label all of our products with a "best by" date to ensure that you experience the best we have to offer. Tea does not have an expiration date, but it can start to lose freshness over time.

We do recommend storing your tea in a dry, cool, dark space. Tea needs to be kept away from heat, light, air, and moisture to ensure its freshness. Do not store your teas in the freezer or refrigerator.

 top